Sharp Loves Us (2007-05-14)
In 2001 there were incidents of a faulty part in some washing
machines of the same model and Sharp put out an extensive advertising
campaign to urge owners to call them for a free check-up. I did
that and they promptly sent out a technician who changed the
questionable component for me even though ours was not faulty at
Last month we received a notice in the mail followed by a phone call
from a Sharp operator who politely asked if they could check our
washing machine again. The lady I spoke to even had the date and
the technician's name who came to our apartment six years ago on
record. I don't see why I should decline the request although our
washing machine has had no trouble all these years so I said yes.
The technician came the day following the phone call and spent an
hour quietly and efficiently working on the machine. He had to go
back to his van several times to get more gear and a NEW MOTOR.
After an hour our washing machine got a brand new motor although
there's nothing wrong with the old one. He did that because
there's ONE incident where a faulty motor in another washing machine of
the same model caused some problem for the owner.
I can't believe our little washing machine--the cheapest model from
the Sharp line--got so much love from the company. How many
people in Japan own the same machine? The cost Sharp spends on
checking and fixing every single one must be enormous. This is
the best "after service" I've ever encountered.
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